Determinants of Digital Transformation in the Post-Covid-19 Business World
Digital Transformation
Keywords:
Digital Transformation, Business Continuity, Covid-19, Resiliency, Business Process Automation
Abstract
Digital technologies are playing a major role in overcoming the impact of the Covid-19 pandemic in business and society. In other words, the pandemic also brings a significant opportunity for digital technologies. Organizations are focusing on managing and adopting strategies for business resiliency and recovery in the post-Covid-19 situation through digital transformation. Business resilience needs processes and people to maintain unremitting business operations. Digital transformation ensures business continuity and helps in running core business operations with resiliency and disaster recovery. This study develops a conceptual framework to understand the determinants of digital transformation in the post-Covid-19 business world. The determinants are categorized based on human, organizational and technology-related factors. These are employee health and safety, virtual collaboration, remote working, business resilience and recovery, business process automation, technology readiness and, cybersecurity risks. This study contributes to applying a conceptual framework of digital transformation in the business during the post-Covid-19 period based on the inclusion of human, organizational and technological factors.
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References
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2. Anthony Jnr, B., & Abbas Petersen, S. (2020). Examining the digitalisation of virtual enterprises amidst the COVID-19 pandemic: a systematic and meta-analysis. Enterprise Information Systems, 1-34.
3. Argüelles, A. J., Cortés, H. D., Ramirez, O. E. P., & Bustamante, O. A. (2021). Technological Spotlights of Digital Transformation: Uses and Implications Under COVID-19 Conditions. In Information Technology Trends for a Global and Interdisciplinary Research Community (pp. 19-49). IGI Global.
4. Attaran, M., Attaran, S., & Kirkland, D. (2020). Technology and organizational change: harnessing the power of digital workplace. In Handbook of Research on Social and Organizational Dynamics in the Digital Era (pp. 383-408). IGI Global.
5. Belhadi, A., Kamble, S., Jabbour, C. J. C., Gunasekaran, A., Ndubisi, N. O., & Venkatesh, M. (2021). Manufacturing and service supply chain resilience to the COVID-19 outbreak: Lessons learned from the automobile and airline industries. Technological Forecasting and Social Change, 163, 120447.
6. Bennett, E. E., & McWhorter, R. R. (2021). Virtual HRD’s Role in Crisis and the Post Covid-19 Professional Lifeworld: Accelerating Skills for Digital Transformation. Advances in Developing Human Resources, 23(1), 5-25.
7. Bogdandy, B., Tamas, J., & Toth, Z. (2020, September). Digital Transformation in Education during COVID-19: A Case Study. In 2020 11th IEEE International Conference on Cognitive Infocommunications (CogInfoCom) (pp. 000173-000178). IEEE.
8. Broy M. Cyber-Physical Systems. Springer Berlin Heidelberg, Berlin, Heidelberg, 2010.
9. Chanias, S., Myers, M. D., & Hess, T. (2019). Digital transformation strategy making in pre-digital organizations: The case of a financial services provider. The Journal of Strategic Information Systems, 28(1), 17-33.
10. Cohen, J., & Kupferschmidt, K. (2020). Strategies shift as coronavirus pandemic looms.
11. Daniel C. Malyszko (2020). Balancing Employee Health and Safety With Business Continuity During a Pandemic. Available at https://www.automationworld.com/covid-19/article/21159780/balancing-employee-health-and-safety-with-business-continuity-during-covid19.
12. Didier, T., Huneeus, F., Larrain, M., &Schmukler, S. L. (2021). Financing firms in hibernation during the COVID-19 pandemic. Journal of Financial Stability, 53, 100837.
13. Doyle, R., & Conboy, K. (2020). The role of IS in the covid-19 pandemic: A liquid-modern perspective. International Journal of Information Management, 55, 102184.
14. Dressler, n. (2020). How automotive companies can secure short-term survival and prepare for a post-Corona virus future. Retrieved April 8th, 2020, from https://www.rolandberger.com/en/point-of-view/how-automotive-companies-cansecure-short-term-survival-and-prepare-for-a.html.
15. Dwivedi, Y. K., Hughes, D. L., Coombs, C., Constantiou, I., Duan, Y., Edwards, J. S., ... & Upadhyay, N. (2020). Impact of COVID-19 pandemic on information management research and practice: Transforming education, work and life. International Journal of Information Management, 55, 102211.
16. Fletcher, G., & Griffiths, M. (2020). Digital transformation during a lockdown. International Journal of Information Management, 55, 102185.
17. Frick, N. R., Möllmann, H. L., Mirbabaie, M., & Stieglitz, S. (2021). Driving Digital Transformation During a Pandemic: Case Study of Virtual Collaboration in a German Hospital. JMIR medical informatics, 9(2), e25183.
18. Gopalakrishna Ramamoorthy (2020). Why IT Resiliency Should Drive Your Post-COVID-Business Continuity Strategy. Available at https://www.tcs.com/content/dam/tcs/pdf/perspectives/covid-19/
19. Händel, M., Stephan, M., Gläser-Zikuda, M., Kopp, B., Bedenlier, S., & Ziegler, A. (2020). Digital readiness and its effects on higher education student socio-emotional experiences in the context of COVID-19 pandemic.
20. https://www.bsigroup.com/en-IN/Our-services/Organizational-Resilience/Organizational-Resilience-Index/
21. https://www.business-standard.com/article/companies/bigbasket-sees-84-increase-in-new-customers-as-compared-to-pre-covid-level-120090101364_1.html
22. https://www.forrester.com/report/Predictions+2020+Artificial+Intelligence/-/E-RES157592
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26. https://www2.deloitte.com/us/en/insights/topics/digital-transformation/digital-transformation-COVID-19.html
27. Iivari, N., Sharma, S., & Ventä-Olkkonen, L. (2020). Digital transformation of everyday life–How COVID-19 pandemic transformed the basic education of the young generation and why information management research should care?. International Journal of Information Management, 55, 102183.
28. J. van Rest, D. Boonstra, M. Everts, M. van Rijn, and R. van Paassen, “Designing privacy-by-design,” in Privacy Technologies and Policy, B. Preneel and D. Ikonomou, Eds. Berlin, Germany: Springer, 2014, pp. 55–72.
29. Jackson, H. E., &Schwarcz, S. L. (2020). Protecting Financial Stability: Lessons from the Coronavirus Pandemic. Available at SSRN 3644417.
30. Kane, G. C. (2017). The evolutionary implications of social media for organizational knowledge management. Information and organization, 27(1), 37-46.
31. Kim, R. Y. (2020). The impact of COVID-19 on consumers: Preparing for digital sales. IEEE Engineering Management Review, 48(3), 212-218.
32. Kusiak, A., 2019, “Fundamentals of smart manufacturing: A multi-thread perspective,” IFAC Annual Reviews in Control, Vol. 47, pp. 214-220.
33. Lee, E. A., & Seshia, S. A. (2012). Introduction to embedded systems: a cyber physical systems approach, print. 1.08. Lulu: LeeSeshia. org.
34. Leonardi, P. M., Huysman, M., & Steinfield, C. (2013). Enterprise social media: Definition, history, and prospects for the study of social technologies in organizations. Journal of Computer-Mediated Communication, 19(1), 1-19.
35. Lyytinen, K., Nambisan, S., & Yoo, Y. (2020). A transdisciplinary research agenda for digital innovation: key themes and directions for future research. In Handbook of Digital Innovation. Edward Elgar Publishing.
36. Martins, Cyberthreats named the most concerning issue for businesses, Accessed: May 12, 2020. [Online]. Available: https://www.businessnewsdaily. com/15295-cyberthreats-biggest-business-concern.html
37. Muthuraman, S., & Al Haziazi, M. (2020). COVID-19 impact on health, social & economy. International Journal of Nutrition, Pharmacology, Neurological Diseases, 10(3), 159.
38. Nachit, H., &Belhcen, L. (2020). Digital Transformation in Times of COVID-19 Pandemic: The Case of Morocco. Available at SSRN 3645084.
39. Nagel, L. (2020). The influence of the COVID-19 pandemic on the digital transformation of work. International Journal of Sociology and Social Policy.
40. Pantielieieva, N., Krynytsia, S., Khutorna, M., & Potapenko, L. (2018, October). FinTech, transformation of financial intermediation and financial stability. In 2018 International Scientific-Practical Conference Problems of Infocommunications. Science and Technology (PIC S&T) (pp. 553-559). IEEE.
41. Papagiannidis, S., Harris, J., & Morton, D. (2020). WHO led the digital transformation of your company? A reflection of IT related challenges during the pandemic. International Journal of Information Management, 55, 102166.
42. Sahay, M. R., von Allmen, M. U. E., Lahreche, M. A., Khera, P., Ogawa, M. S., Bazarbash, M., & Beaton, M. K. (2020). The promise of fintech: Financial inclusion in the post COVID-19 era. International Monetary Fund.
43. Savić, D. (2020). COVID-19 and work from home: Digital transformation of the workforce. Grey Journal (TGJ), 16(2), 101-104.
44. Shuo-Yan Chou. (2019). The Fourth Industrial Revolution. Journal of International Affairs, 72(1), 107-120.
45. Sinha, M., Pande, B., & Sinha, R. (2020). Impact of COVID-19 lockdown on sleep-wake schedule and associated lifestyle related behavior: A national survey. Journal of Public Health Research, 9(3).
46. Soto-Acosta, P. (2020). COVID-19 pandemic: Shifting digital transformation to a high-speed gear. Information Systems Management, 37(4), 260-266.
47. Verhoef, P. C. , T.Broekhuizen, Y.Bart, A.Bhattacharya, J. Q.Dong, N.Fabian, and M.Haenlein . 2019. “Digital Transformation: A Multidisciplinary Reflection and Research Agenda.” Journal of Business Research.
48. Vial, G. (2019). Understanding digital transformation: A review and a research agenda. The Journal of Strategic Information Systems, 28(2), 118-144.
49. Weil, T., & Murugesan, S. (2020). IT Risk and Resilience-Cybersecurity Response to COVID-19. IT Prof., 22(3), 4-10.
50. Wuest, T., Kusiak, A., Dai, T., & Tayur, S. R. (2020). Impact of COVID-19 on manufacturing and supply networks—The case for AI-inspired digital transformation. Available at SSRN 3593540.
Published
2021-06-29
How to Cite
Tripathi, S. (2021). Determinants of Digital Transformation in the Post-Covid-19 Business World: Digital Transformation. IJRDO - Journal of Business Management, 7(6), 75-83. https://doi.org/10.53555/bm.v7i6.4312
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