Gecheo, P. Ooga, J. Kuria Thuo, and J. Byaruhanga. “INFLUENCE OF CONTEXTUAL FACTORS ON CUSTOMER EXPERIENCE MANAGEMENT AND ORGANIZATIONAL COMPETITIVENESS OF MOBILE TELECOMMUNICATION SERVICE PROVIDERS IN KENYA”. IJRDO - Journal of Business Management 2, no. 11 (November 30, 2016): 212-231. Accessed May 1, 2024. https://www.ijrdo.org/index.php/bm/article/view/1541.