Gecheo, P. O., Thuo, J. K. and Byaruhanga, J. (2016) “INFLUENCE OF CONTEXTUAL FACTORS ON CUSTOMER EXPERIENCE MANAGEMENT AND ORGANIZATIONAL COMPETITIVENESS OF MOBILE TELECOMMUNICATION SERVICE PROVIDERS IN KENYA”, IJRDO - Journal of Business Management, 2(11), pp. 212-231. doi: 10.53555/bm.v2i11.1541.